FAQ’s

  • Can I wear clothing or my own wetsuit?
    You can wear your own wet suit.
    Only tight fitting clothing such as leggings, shorts, fitted vests or T shirts are permitted on the park.
    Loose clothing is not permitted.
  • Can I wear jewellery or glasses?
    No – you need to take all your jewellery off.
    At your own risk we allow glasses, but strongly advise against it as they are extremely likely to get lost or damaged.
  • Are there lockers on site for my belongings?
    Kit lockers are available on site and you can purchase a padlock in reception for £5.
  • Can I participate if I am pregnant, on strong medication or under the influence of drugs or alcohol?
    No – if any of the above apply, you will not be allowed on the park.
    Refunds will NOT be provided.
  • Can I wear goggles?
    Yes you can wear goggles.
    We don’t sell goggles on site so you will need to bring your own.
  • Can I wear my go pro?
    Yes you can.
    We strongly recommend a harness as handheld cameras are far more likely to get dropped.
    We can’t be responsible for loss or damage to your equipment and
    if it does sink in the lake it is unlikely to be found again
  • Do I have to go on for the full hour?
    No. You have to book the full hour session but you are welcome to come off beforehand.
    Once your booked hour is finished you will not be able to return onto the park
    For example – if you have booked 2 – 3pm you are not allowed on the park after 3pm.
  • Can I go on longer than 1 hour?
    Yes. You would just need to book and pay for another time slot.
    You can do either the hour straight after or a different hour later in the day.
    We do not recommend more than one hour as it is very tiring.
  • What happens if I miss my time slot due to traffic or another unforeseen reason?
    Unfortunately, if you miss your slot we are unable to offer a refund.
    Please bear this in mind when making your travel arrangements.
  • What happens if it rains or there is a thunderstorm?
    The only time we ever stop operating is during a thunderstorm.
    In the event of a storm, we wait for thunder and lightning to pass over before starting again.
    You won’t miss any of your time as we delay later sessions.
    We do still operate during heavy rain or other adverse weather conditions.
    It’s the great British summer and we must embrace it!
  • Are there any concessions offered for any groups?
    No unfortunately we are unable to offer concessions for the Aqua Park.
    There are concessions for the Thorpe Lakes cable ski and some other activities.
  • Can I cancel my aqua park booking?
    All bookings must be cancelled 4 days in advance to receive a full refund.
    Group packages and kids parties must be cancelled 10 days in advance to receive a refund.
    Unfortunately any cancellations outside these time frames are liable to pay the full amount.